Careers at Idox Health

We are always looking for great talent because we are an organisation defined by our people.

Implementation Specialist (Malta Based)

Reports to: Implementation Project Manager 

Responsibilities:

  • Gather business requirements as necessary and apply detailed working knowledge of Idox Heath's products and features to support the customer's business processes.
  • Create configuration documents for setup in Idox Heath’s products and train clients appropriately.
  • Recommend implementation of features and functions where appropriate.
  • Report enhancement requests and issues on behalf of the customer.
  • Work with Implementation Project Managers to establish cost and time estimates for implementation.
  • Assist with identification of risks, and with development of mitigation or avoidance plans.
  • Carry out implementation activities in line with standard implementation processes that lead to Go Live of products in customer production environments.
  • Provide post-go live support.
  • Produce necessary documentation and handover implementation to the Support Team.   
  • Train/Coach less experienced Implementation Specialists and internal resources including support staff.


Qualification Requirements:

  • Proven business analysis and process workflow design skills.
  • Excellent written, verbal and presentation skills.
  • Sense of urgency necessary to meet goals, objectives and deadlines.
  • Proven problem-solving skills.
  • Ability to communicate technical concepts to non-technical staff.
  • Excellent interpersonal and human relations skills.
  • Ability to work independently and collaboratively towards customer deliverables.
  • Comfortable and willing to be a hands-on contributor.
  • Aptitude for data analysis and reporting. Energy, drive and a passion for delivering true business value.


To apply kindly click here

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